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Frequently Asked Questions:

If your question is not answered here, please send us an e-mail or give us a call!
customerservice@therootbeerstore.com
425-885-5585


>How do I order by the bottle?

You simply choose the sodas you want, and add them to your cart! We encourage choosing a variety of different bottles so you can get a great sampling of what we have to offer. Please remember, the minimum order amount is 6. Larger orders must be divisible by 6.
*
For example: Larger order quantities can have a total of 12, 18, 24, 30 (etc) bottles.


>How do I order a Variety Pack?

Can't decide what to get, want to be surprised, or sending a gift? Get a Variety Pack!
Variety Packs of any size are considered one item. If you add "2" to the quantity in your cart, we will assume you want 2 of the same Variety Packs.
If there is something specific you want in your Variety Pack, let us know in your order comments.
*For Example: "Please include at least one Dad's Root Beer." or "Please only include cane sugar sodas."


>Why is shipping so expensive?

We know that our shipping prices are high, and we have done all we can to bring them down to the lowest possible price for you. The unfortunate thing is that root beer, and bottles of liquid in general, are heavy. Because of this, the price of shipping is higher. We only charge what it costs to ship your order, and a small additional amount for the box and insert.


>This is a gift! Can I include a note?

Certainly you can! Just let us know in the order comments and we'll slip a nice note in for you. You can let us know what you'd like the note to say, or we can slip in a simple "From (Your Name Here)". If you would like to remain anonymous, please let us know in the order comments!


>How do I order other items (not bottles)?

There is no minimum order for our non-bottled items (such as extracts, kits, t-shirts, etc). Simply add whatever items you would like to your cart and check out. If you order non-bottled items with an order that includes bottles, the quantity of bottles you order must still be divisible by 6. Please know that in most cases, your other items will be packaged in a box separately from your bottles. You will receive tracking numbers for all boxes being shipped to you.


>What carrier do you ship through? How long does it take?

Our standard processing time is 2 days. However, please allow up to 5 days to process orders starting December 1st.
For orders with 6 bottles, or non-bottled merchandise, we ship through FedEx SmartPost. This method means that FedEx picks up the package and ships it to the destination city. It is delivered to the Post Office, and the USPS will deliver it to the home in which it is intended for.
For orders 12 bottles and more, we ship through FedEx Home Delivery or FedEx Ground (depending on if it is being shipped to a residential or business address).
Both methods can take up to two weeks for delivery. Most orders are delivered within 5 business days once they leave our facility.


>Can you ship to APO, P.O. Boxes, Hawaii (etc) addresses?

Yes, if the order is less than 70 lbs. Through FedEx SmartPost, we can ship packages to any residential address in the U.S., including P.O. boxes, APO, FPO and DPO destinations, Alaska, Hawaii, Puerto Rico, Guam, U.S. Virgin Islands, and all other U.S. territories.
We may have to contact you for additional shipping charges for some of the above listed destinations.


>How do I order other items (not bottles)?

There is no minimum order for our non-bottled items (such as extracts, kits, t-shirts, etc). Simply add whatever items you would like to your cart and check out. If you order non-bottled items with an order that includes bottles, the quantity of bottles you order must still be divisible by 6. Please know that in most cases, your other items will be packaged in a box separately from your bottles. You will receive tracking numbers for all boxes being shipped to you.


>I don't see _________ on your website. Can you get it for me?

We are happy to take requests from any and all customers. We are always looking to expand our massive collection of Root Beer! However, we are unable to special order product that is not on our website.


>I'm a collector. Is there a way to ensure that my bottles come to me in pristine condition?

We sell our sodas for consumption specifically, and not as collectible items. If you would like to have bottles in perfect condition, please make a note of it in your order notes and we will do our best to send you only our prettiest bottles. Unfortunately, we cannot to guarantee that each and every one will be perfect.


>What if I change my mind, and my shipment is already on its way?

We cannot reverse a shipment. If you refuse a package, you will be responsible for any and all shipping charges.
If you decide to return some or all of your order to us, you are free to do so. However, you are responsible for all shipping charges. We are happy to give you a refund for the products returned, but only if they are unopened and undamaged. If a bottle breaks in the return process, we will not be able to refund you.


>What if something is wrong with the order when I receive it? (Bottle broken/wrong item)

Give us a call, or send us an e-mail (customerservice@therootbeerstore.com). The danger of shipping these fragile bottles is that sometimes, on rare occasions, they may break. If the bottles have broken due to mishandling or freezing, please take a picture of the damaged items, and e-mail it to us. Without evidence, we have no way of receiving a credit from FedEx. Once we receive the credit, we will forward it on to you and ship you a new order. If you need the order sooner, you may place a new order and we will credit you for the initial order as soon as we receive the credit from FedEx.
If we sent you the wrong bottle(s), call or e-mail us! We're only human here at The Root Beer Store, and on even rarer occasions than bottles breaking, we can make mistakes in the orders we pack. But either way, we will do all that we can to set it right.
Please keep in mind, just because the bottle or label looks different than what is pictured on the website, does not mean that it's the wrong item! Bottlers are known to use different or update the styles of bottles, caps, and labels regularly.



>How do I change my address, credit card info, phone number, e-mail, etc?

Simply go to your account settings. All information regarding billing, shipping, and orders can be found there.



Root Beer of the Month FAQ:


>How do I subscribe for a specific number of months?

We make this real easy! There are no minimum number of months required, and you can cancel at ANY time for ANY reason. Simply email us at customerservice@therootbeerstore.com, or call us at 425-885-5585 and we will stop your orders at any time. There will be no sales pitch trying to keep you active etc... As an alternative--when you place your initial order, you can specify the number of months you want the order in the "comments" section of the shopping cart. After those months have been sent, your subscription will automatically stop. If you ever have any questions at all, contact us and we are here to help you.


>How do I cancel?

Just give us a call or send us an e-mail. You can cancel at any time, for any reason. If you have prepaid and are cancelling early, we will refund you the remaining months. If you are cancelling after we have collected the monthly payment and have shipped your order, we will not refund you, but will remove you for the following month.


>When is payment collected? When are orders shipped?

Your credit card will be charged on the 10th of each month, and orders are shipped on the 15th (or following business day) of each month. If your card was declined, we will contact you to inquire about payment.


>The recipient/I moved! How do I update the shipping address?

Simply go to your account settings and update the shipping addresses you have saved there. Please send us an e-mail or give us a call to let us know of the changes as well so we are sure to send the order to the correct address! If you inform us of the change after we have shipped the monthly order, we will only be able to ship it to the new address if the original shipment is returned to us.